Customer Care


Terms of use

Sportissimo Srl is an Italian and as such meets the Italian and European law on distance selling. Therefore buy on www.sportmo.it is safe, guaranteed even for the very existence of shops connected to it.

Users who browse and buy on www.sportmo.it

Sportissimo Srl is an Italian company and as such meets the Italian and European law on distance selling. Therefore buy on www.sportmo.it is safe, guaranteed even for the actual existence of shops connected to it.

Users who browse and buy on www.sportmo.it automatically accept, without reservation, the terms and conditions. Sportissimo Srl reserves the right to change without notice at any time the terms and conditions of sale. It is your responsibility to stay informed of any changes through this page and the associates.


Prices

Prices on www.sportmo.it may be subject to continuous updates due to the change in the exchange rate, both in different commercial reasons. Prices include VAT where applicable.


Product Descriptions

The information about the products on sale are provided and transcribed directly according to data of the producers themselves when present. We feel free to modify this information with omissions or additions in order to provide a description more 'detailed and clear of any product without prior notice. In the case in which they were encountered in errors or discrepancies, please report via the contact section in order to be able to make the correction. Sportissimo Srl reserves the right to refuse orders containing articles with such errors. If an item is not as described on the website, you can return with subsequent reimbursement. We invite you to visit the Returns and Refunds for more information.


Accuracy of the information and prices

www.sportmo.it site is constantly updated. Most products are photographed in our shop and are described using information provided by the manufacturer or through our descriptions ranging to specify additional features. Given that it is the goal of Sportissimo Srl it's to be 100% accurate, it is possible that errors occur in the prices, photographs and descriptions of the items ordered. In such circumstances we will contact you before sending with the option to cancel the order (with immediate refund if you have already made payment) or to continue with the purchase evaluating alternative solutions that will be proposed. Anyway Sportissimo We reserve the right not to complete the order and proceed with a refund.


Product Availability

Product availability is displayed on the relevant page. It is not possible to buy products not available in stock. For information about the dates of reassortment please the buyer to sign up for notification of replenishment * (Notify me when back in stock) or contact us through the appropriate section of the site.


Orders

Purchases of Sportissimo are allowed only for adults (over 18 years) or children under adult supervision. Sportissimo assumed that all data you provide is true and correct, that the buyer is a holder of the same method of payment for the purchase and that there is enough credit to complete the payment.
After receiving the order, you will be sent a confirmation email automatically to the address indicated at registration with all order details. This email does not establish the beginning of a contract between the customer and the seller (Sportissimo), but it is just a summary of the proposed order submitted by the buyer. Sportissimo you feel free to accept or decline any orders received. In case of refusal of the order Sportissimo will contact you providing the full refund.

You can place orders by:

  • website (evasion quicker order than the other modes)
  • email to sportissimo.mo@gmail.com indicating registration data, shipping, payment and the items you want to order
  • telephone +39059359354 having ready all registration data, payment and shipping the items you want to buy.
  • Fax sending a copy to order +390592271795

The hours for telephone orders are as follows:

  • Monday: 15:30 to 8:00 p.m.
  • Tuesday / Saturday: 9:00 to 13:00 / 3:30 p.m. to 8:00 p.m.

Order preparation and shipping

Once received and verified payment receiving payment Sportissimo proceed immediately with the preparation of (we do our best to make you deliver products as quickly as possible). Preparation times and sending it may vary according to the availability of goods.

Delivery times depend on the chosen service, you will still be sent by email a tracking number to track the status of transmission. Sportissimo is not responsible for any errors or delays. However, assistance will be provided in case of problems. The shipping costs are clearly indicated in the cart, during the procedure of confirmation of the order and are included in Total paid or payable
More shipping information in the section


Changes, cancellations of orders and refunds

You can always change or cancel an order as long as the latter has not yet been marked "In preparation". Once passed in this state, the order can not be changed, nor address, nor of goods purchased. You can cancel the order by contacting us, if it were already shipped you can return it following the procedure of withdrawal from the order.


Reviews, questions and answers

It sportissimo not be liable for any user-submitted content on the site. Each nickname, comment, question and answer customer will be monitored regularly and we reserve the right to delete, reject, modify comments at any time. It is implicit that the user is aware that the information included in the website are free of copyright.


Responsibility

Sportissimo not be liable for any direct and / or indirect, derived from the sale of goods on its site.

Sportissimo not be held responsible for any fraudulent or illegal use of their site, its services and for any type of payment by third parties.

Sportissimo disclaims any liability for damages of any kind, direct or indirect, or consequential loss of data, income or profit, loss or damage to property and claims of third parties express or implied relating to the use of its site.

Sportissimo not responsible for any delay and / or non-delivery of products. The customer is directly responsible for the veracity of every statement sent. In the event that it is impossible to deliver the package (eg address supplied incorrect recipient absent) and the package returned to the sender, postage for return will be borne by the buyer.


Payment

Deepen in the section Payments


Personal data

It is strictly prohibited the inclusion of false, altered and / or invented.
We reserve the right to prosecute any violation or abuse, in their own, users and institutions.


Prices, VAT and billing

For each order is issued a receipt with the value of collateral. You can request an invoice for the order placed. This request must be made through the order notes STRICTLY, specifying the name and the VAT payable on which the invoice or if private providing the tax code. In the absence of the request you will be issued a receipt with tax value. The change in prices may occur at any time without notice.


Security and guarantee of purchase

Sportissimo Srl is a site that works according to Italian and European regulations, ensuring high standards of service. This is to ensure to all buyers a pleasant shopping experience, guaranteeing the rights that protect consumers.
Sportissimo is also committed to finding solutions to any problem arising and provides assistance even after the sale, in case of warranty or not. Despite the commitment to after sales service Sportissimo specifies that you can not replace and / or repair the products for which the warranty has lapsed.
For more information regarding product warranties can be found under "warranty".


Cookies

Sportissimo Srl reserves the right to use cookies in order to improve the service.


The law

The terms and conditions of Sportissimo Srl are stipulated under Italian and European legislation. Any dispute that may arise between the parties, are governed by Italian law and subject to the exclusive jurisdiction of the courts of Italy.


Law Compliance

The Consumer Code (Legislative Decree. N. 206/2005) to art. 128-135 obliges the seller to guarantee to consumers the suitability of the goods purchased on the characteristics and quality offerings. The seller is then responsible for the lack of conformity existed at the time of delivery for all products sold in his shop. The lack of conformity which exists when the product:

  • It is not fit for use, which should serve regularly;
  • It does not conform to the description or does not possess the qualities presented by the seller;
  • not suitable for use particularly wanted by the consumer, if made known to the seller at the time of purchase and accepted by that.
  • Sportissimo requires the buyer, in case of a defect of conformity, to cease using the product and send us an email via the contact us section or call us at +39 059359354, specifying the problem.

In case of non-compliance with Article shipping costs to and from the warehouse Sportissimo, they will not be charged to the buyer.


Warranty

All products on the site www.sportmo.it are covered by manufacturer's warranty; This warranty is valid for 24 months from the date of receipt of the goods. However, there are exceptions in which the guarantee may be shorter or greater. Lithium batteries used to power lights high power, for example, have a guarantee limited to 6 months because considered expendable.

The guarantee applies to products that present lack of conformity and / or operation, not evident at the time of purchase.
They are not subject to warranty products subject to wear and / or deterioration such as, tires or wire brake pads, chains, cassettes, batteries etc. let alone grocery products, such as supplements and beverages.
The guarantee does not apply in cases of incorrect installation of the product, lack of maintenance, abuse or negligence, incorrect use and / or fraudulent product, the same alteration and unauthorized repair attempts.

The guarantee is personal, therefore applicable to the original purchaser. To qualify for repair / replacement of the product, the purchaser must show the receipt or a sales document released with the order, which has strictly tax value.
In the absence of this document / receipt will not be able to make use of the guarantee.

Any product repaired or replaced under warranty will in turn covered by warranty for a period equal to the remaining warranty period of the original product.

Any repair costs for items not subject to warranty shall be communicated in advance to the buyer through email. The consumer can then decide whether to repair the item or whether it is received without the latter being repaired. Shipping charges of return for items not subject to warranty are always paid by the buyer.
If you can not repair or replace the product Sportissimo Srl reserves the right to offer an alternative of equal or greater value or a partial refund.
It is important to install, repair and use the product by following the instructions carefully to avoid damaging the product or involved in accidents. In case of warranty issues, please contact us


Assembling

Sportissimo is not responsible for any damage caused by the fitting of a product received. Strongly advised to check the goods before giving it to your mechanic or to who will assemble (also make sure that it is competent persons). Please also read the warranty before installing or repairing a product (some manufacturers require qualified personnel). If the item is damaged or if the warranty is void Sportissimo Srl can not be held responsible.


Timing and cost of the guarantee

The timing of repair / replacement of an object under warranty will vary depending on the manufacturer. It is therefore not possible to establish a time of warranty management. In the case of product warranty costs of shipment to the warehouse Sportissimo I am charged to the customer. The costs of return at the customers are in charge of Sportissimo SRL.


Return

Please See returns


Property information

All descriptions, photos and any information relating to items on the site www.sportmo.it is considered the property of Sportissimo Srl. There must be no total or partial reproduction without permission. The website www.sportmo.it is intended for viewing by the end user. The use of automated processes to detect the content or prices is a violation of copyright and is prohibited except as expressly agreed with Sportissimo Srl or where the same Sportissimo Srl has authorized the process